Looks like something weird is going on in the UK right now. According to several reports all orders of unlocked/sim-free HTC Desireshave been delayed and all the stock has be re-allocated to the carriers for the time being. This means that all those who pre-ordered the phone and were supposed to receive it today are now left with nothing but an email from their online UK retailer (Clove, Hantec, Devicewire, etc) telling them that hipping has been delayed until next week at the earliest. Some online stores are actually blaming HTC for this apparently:
Thanks for your email,
I am very sorry for this situation, i understand you have spoken to one of my colleagues today in regards to this issue, i understand the most likely reason for any delays to HTC official Online partners may be a logistical problem, with Network providers being preferred over the Online Partners, please accept my apologies for the delay in replying to you regarding this.
We are finding it very hard to substantiate such a delay without any valid reasons and can completely understand what you mean here, we will put any info we have on the site immediately but whilst we too are in the dark we can only apologise and ask for your patience.
We honestly do not intend to mislead customers and are just as frustrated with the constant set backs as all of our customers but were currently assessing this situation and ensuring our purchasing team is in contact with HTC permanently to obtain any updates.
We will alway keep you in the loop and would be grateful of any information you can post to ensure all of our customers are aware were working as hard as possible to ensure all orders are fulfilled as soon as possible.
Please also feel free to email us for any updates.
Is there anything else that we can assist you with here?
Kind regards.
Customer Service 803
Telephone 0845 644 7727
Web www.handtec.co.uk
Online Live Support OnlineGPSK Ltd
Unit 64 – 66,
Werrington Business Centre
Papyrus road
Peterborough
PE4 5BH
You can follow the ongoing drama over at XDA right now. This is kinda shady on HTC’s part, but it seems like they prefer to favor their partners (which are the number One costumers now I guess) instead of the end-user. FYI, the HTC Desire is now available and shipping on Vodafone UK, Orange UK, T-mobile UK. My guess is the HTC probably didn’t anticipate the high-demand for the phone and didn’t have enough stock ready to fulfill all those orders so they decided to prioritize the carriers orders (which is somewhat understandable from a business perspective).
[Thanks to everyone for the tip]
Buyer action
Where to buy or check next
Use this as the final check before ordering a phone, changing network or trusting a headline monthly price.
