Corrections Policy

How to report an error

If you think something we have published is wrong, please tell us. Email [email protected] with: the URL of the article, the specific statement you believe is incorrect, and — where you can — the evidence or source we should look at. The more precise you are, the faster we can check it.

Anyone can report an error: readers, the companies and people we write about, and our own team. We treat a correction request the same way whoever sends it.

How we assess and fix it

When a correction request comes in, the relevant desk editor reviews the claim against the original sources. If the article is wrong on a matter of fact, we correct it. If the article is right, we will explain why and point to the evidence. If a point is a matter of editorial judgement rather than fact, we will say so — we are always willing to add context or clarify wording even where there is no factual error.

Corrections are made to the live article. We do not quietly delete a piece to make an error disappear; we fix the record and, where it matters, we show that we have done so.

How quickly we act

We aim to acknowledge a correction request within two working days and to resolve clear factual errors promptly after that. Where a claim is serious — for example, something that could affect a purchase decision, a person's reputation or a safety issue — we prioritise it and act as fast as we reasonably can, ahead of routine queries.

How we mark corrections

For minor, non-substantive fixes — a typo, a broken link, a formatting slip — we simply correct the article without a note.

For a correction that materially changes the meaning, a fact, or a recommendation, we add a dated correction or update note to the article so the change is visible and transparent. Significant updates that change a verdict or headline conclusion are flagged clearly. We do not rewrite history; the note tells you what changed and when.

Escalation

If you have raised an error and are not satisfied with how we handled it, email [email protected] and ask for it to be reviewed by a senior editor. We will look at it again and respond.

Where a complaint concerns data protection or privacy rather than editorial accuracy, you can also contact us at [email protected] and, if still unresolved, the Information Commissioner's Office (ICO) at ico.org.uk, the UK's independent data-protection regulator.